Disability Awareness Training
Disability awareness training is crucial for businesses. I will help you create an inclusive, accessible and welcoming environment for all customers and employees that will help your business flourish.
Be the Business of Choice
Solidify relationships with your customers
Disabled customers who feel welcome and included are incredibly loyal and tend to stick to places that cater to their needs. In turn they will bring their friends, families and colleagues into your customer base. My training will help you take simple steps towards creating and maintaining robust customer relationships.
Grow feelings of pride, inclusivity and loyalty among staff
Disability awareness training will not only help you attract and recruit new disabled staff but will also help you retain current staff. Many disabilities are acquired during working age, so ensuring that your workplace is inclusive will help your business keep moving forwards.
Access untapped markets
There’s a huge market worth billions which is waiting to be accessed by businesses who are willing to shift their way of thinking to a more inclusive model. After attending my disability awareness training course you’re business will be ready to benefit from the collective spending power of the UKs disabled households.
What You Will Learn
- Explore perceptions of disability.
- Confidence in communication with disabled customers and staff.
- Why disability awareness matters to your business and what the benefits are to you, your staff and your customers.
- How small changes can increase customer and employee loyalty.
- Important legislation around disability inclusion.
- Accessing the Purple Pound and untapped markets.
Who Is This Training For?
Customer Service Teams
Disability awareness training helps customer service staff provide inclusive, respectful, and confident service to all customers. It equips them with the knowledge and skills to assist people with different needs, improving accessibility and customer experience. For a customer-facing business, this leads to stronger relationships, increased loyalty, and a positive reputation.
HR Staff
Disability awareness training helps HR staff foster an inclusive, supportive, and legally compliant workplace. It equips them with the knowledge to recruit, accommodate, and retain employees with disabilities, ensuring fair and accessible hiring and workplace practices. This strengthens diversity, improves employee wellbeing, and enhances company culture. By promoting inclusivity, businesses go beyond meeting legal obligations and benefit from a more engaged, innovative, and productive workforce.
Managers and Team Leaders
Help your managers get the best out of their teams by enhancing their skills in and awareness of disability inclusion in the workplace. My disability awareness training course will equip the managers and team leaders within your workforce to support and empower their staff. This will help get the best results for your business and foster a communicative and open environment that staff want to be part of.
Why Train With Me
- I am a qualified and experienced trainer with lived experience of disability
- Open communication among participants is one of my top priorities
- I design my training courses to be interactive and engaging
- My bespoke training is tailored to suit your business goals
- I come highly recommended and consistently receive positive feedback
Course Leaders
Rachel Barber
This course is delivered by founder, Rachel. Rachel brings her professional experience of working with businesses throughout the region as well as personal insight into being a customer with hearing loss.
Expert, tailored and engaging courses delivered by graduates of Training 4 Influence’s Train the Trainer programme.
Prices
Full day
Starting price £900*
- Fom 9.30am to 4.30pm
- On-site, off-site or online
Half day
Starting price £750*
- From 9.30am to 12.30pm
- On-site, off-site or online
Group bookings
As a business/organisation you may wish to book sessions for teams or groups of staff. Please contact me to discuss tailoring course content to your needs.
Individual bookings
My courses can be helpful for individual members of staff or unpaid carers to attend. For individual bookings, I charge a flat-rate of £85 per person.
